Why Teams Choose FeatureSpeak
While other tools leave gaps in the feedback loop, FeatureSpeak provides the complete solution that connects every stakeholder in your product success story.
Flow Mode
Ideas stuck in 'Open' kill trust. Flow Mode helps busy PMs to keep ideas progressing, building confidence with customers and colleagues.
Never Miss a Beat
Conversations matter. Our conversation-centric approach helps PMs to keep the discussion going and turn feedback into meaningful dialogue.
Built for CS
Most solutions overlook Customer Success. FeatureSpeak Success Hub gives CS a dedicated space to keep customers engaged and informed.
How FeatureSpeak Works
A simple process that turns customer feedback into actionable product decisions
Customers Share Ideas
Customer use your branded portal to explore existing ideas and share new ones.
Initial Response from Product
Ideas are automatically categorized and translated into your preferred language with AI. Flow Mode helps PMs provide initial feedback.
Ideas Gain Momentum
Customers stay updated as the ideas gain momentum and progress through the product pipeline.
Built For The Whole Team
FeatureSpeak adapts to your role and workflow, whether you're gathering feedback, making decisions, or ensuring customer success.
For Your Customers
Help your customers share feedback and track how the community supports them.
- Submit new product ideas
- Explore ideas raised by others
- Comment and vote on ideas
- Track updates to ideas they care about
For the Product Team
A top-down view of the needs of your whole customer base.
- AI-powered idea categorization & translation
- Conversation management
- Custom statuses and workflows
Powered by AI
Our intelligent platform uses advanced AI to streamline your feedback process and shortcut the value chain.
Auto-Translation
AI automatically translates product ideas to your preferred team language, breaking down language barriers and ensuring global teams can collaborate effectively.
Auto-Categorisation
AI automatically categorizes ideas based on your product catalog, making it easy for teams to focus on their own domains and reducing manual sorting time.
Duplicate Detection
AI suggests similar ideas before submission, reducing the rate of duplicate ideas and helping customers find existing discussions they can contribute to.
Smart Suggestions
AI suggests helpful support articles and documentation before idea submission, helping customers find answers and reducing unnecessary feature requests.