Terms of Service

These Terms of Service ("Terms") govern your use of the FeatureSpeak website and services ("Service") operated by FeatureSpeak ("we", "our", or "us"). By accessing or using our Service, you agree to be bound by these Terms.

1. Acceptance of Terms

By accessing or using our Service, you confirm that you accept these Terms and agree to comply with them. If you do not agree to these Terms, you must not use our Service.

2. Description of Service

FeatureSpeak is a software platform that enables companies to collect, manage, and act on customer feedback. Our Service includes:

• Customer feedback collection and management tools
• Analytics and reporting features
• Integration capabilities with third-party services
• Customer support and documentation

3. User Accounts

Account Creation

To access certain features of our Service, you may need to create an account. You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account.

Account Responsibilities

• You must provide accurate and complete information when creating your account
• You are responsible for all activities that occur under your account
• You must notify us immediately of any unauthorized use of your account
• You may not share your account credentials with others

4. Acceptable Use

You agree to use our Service only for lawful purposes and in accordance with these Terms. You agree not to:

• Use the Service in any way that violates applicable laws or regulations
• Infringe on the intellectual property rights of others
• Transmit any harmful, offensive, or inappropriate content
• Attempt to gain unauthorized access to our systems or other users' accounts
• Use the Service to send spam or unsolicited communications
• Interfere with or disrupt the Service or servers
• Reverse engineer, decompile, or disassemble any part of the Service

5. User Content

Your Content

You retain ownership of any content you submit to our Service ("User Content"). By submitting User Content, you grant us a worldwide, non-exclusive, royalty-free license to use, host, display, and process your content solely for the purpose of operating and improving the Service in connection with providing the Service.

Content Standards

You are responsible for ensuring that your User Content complies with these Terms and applicable laws. We reserve the right to remove any content that violates these Terms.

6. Intellectual Property

The Service and its original content, features, and functionality are owned by FeatureSpeak and are protected by international copyright, trademark, patent, trade secret, and other intellectual property laws.

7. Privacy and Data Protection

Your privacy is important to us. Our collection and use of personal information is governed by our Privacy Policy, which is incorporated into these Terms by reference.

8. Service Availability

We strive to provide reliable and uninterrupted service, but we do not guarantee that the Service will be available at all times. We may temporarily suspend or discontinue the Service for maintenance, updates, or other reasons.

9. Disclaimers

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED. WE DISCLAIM ALL WARRANTIES, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

10. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, FEATURESPEAK SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, DATA, OR USE, INCURRED BY YOU OR ANY THIRD PARTY.

11. Indemnification

You agree to indemnify and hold harmless FeatureSpeak from any claims, damages, losses, or expenses arising from your use of the Service or violation of these Terms.

12. Termination

Termination by You

You may terminate your account at any time by contacting us or using the account deletion feature in your settings.

Termination by Us

We may terminate or suspend your account immediately, without prior notice, for conduct that we believe violates these Terms or is harmful to other users or the Service.

Effect of Termination

Upon termination, your right to use the Service will cease immediately. We will handle your data after termination in line with our Privacy Policy, including your right to request deletion of personal information under applicable laws.

13. Governing Law

These Terms shall be governed by and construed in accordance with the laws of England and Wales, without regard to its conflict of law provisions.

14. Dispute Resolution

Any disputes arising from these Terms or your use of the Service shall be governed by the laws of England and Wales, and subject to the exclusive jurisdiction of the courts of the United Kingdom.

15. Changes to Terms

We reserve the right to modify these Terms at any time. We will notify users of material changes through email or in-app notifications. Your continued use of the Service after such changes constitutes acceptance of the new Terms.

16. Severability

If any provision of these Terms is found to be unenforceable or invalid, that provision will be limited or eliminated to the minimum extent necessary so that these Terms will otherwise remain in full force and effect.

17. No Partnership

Nothing in these Terms creates a partnership, agency, or employment relationship between you and FeatureSpeak.

18. Survival

Sections relating to intellectual property, disclaimers, limitation of liability, and indemnification will survive termination of your account or these Terms.

19. Contact Information

If you have any questions about these Terms, please contact us: