Privacy Policy

FeatureSpeak ("we", "our", or "us") is committed to protecting your privacy and complying with the General Data Protection Regulation (GDPR). This Privacy Policy explains how we collect, use, and protect your personal data when you use our website and services.

1. Who We Are

FeatureSpeak is a software service that helps companies collect, manage, and act on customer feedback.

• Our legal entity: FeatureSpeak Ltd
• Registered in: England and Wales
• Email: privacy@featurespeak.com

2. What Personal Data We Collect

We may collect and process the following categories of personal data:

a. Data You Provide

• Name, email address, job title, and company name
• Account login details
• Any feedback, comments, or votes you submit through the platform
• Communications you send to us (e.g. support requests)

b. Data We Collect Automatically

• IP address and browser/device details
• Usage logs (pages viewed, actions taken)
• Timezone and language preferences

c. Data from Integrations

When you connect third-party services (e.g. Slack, Google), we may receive profile data or workspace metadata as permitted by those services.

3. Lawful Basis for Processing

Under the GDPR, we rely on the following legal bases to process your personal data:

• Contractual Necessity: To create and manage your account, provide access to the Service, and fulfil support requests.
• Legitimate Interests: To improve our service, prevent abuse, and communicate product updates.
• Consent: Where required, we rely on your consent (e.g., for marketing communications or optional integrations).
• Legal Obligation: To comply with legal or regulatory requirements.

4. How We Use Your Personal Data

We use your personal data to:

• Provide and maintain the FeatureSpeak service
• Respond to inquiries and support requests
• Personalize your experience
• Monitor and improve the platform
• Enforce our Terms of Service
• Comply with legal obligations

5. Data Sharing

We do not sell your personal data. We may share data with:

• Service Providers: Hosting, analytics, and support tools, under data processing agreements
• Legal Authorities: When required to comply with applicable laws
• Business Transfers: In the event of a merger, acquisition, or reorganization

All third parties we engage are required to meet GDPR standards for data protection.

6. International Transfers

Your data may be processed outside the European Economic Area (EEA). Where this occurs, we use one of the following safeguards:

• Adequacy decisions by the European Commission
• Standard Contractual Clauses (SCCs) approved by the European Commission
• Binding Corporate Rules (where applicable)

7. Data Retention

We retain your personal data only as long as necessary to provide our service and fulfill the purposes outlined in this policy. You can request deletion of your data at any time.

8. Your Rights Under GDPR

You have the right to:

• Access the personal data we hold about you
• Rectify inaccurate or incomplete data
• Erase your data ("right to be forgotten")
• Restrict or object to certain types of processing
• Port your data to another service
• Withdraw consent at any time, where consent is the lawful basis

To exercise your rights, contact us at: privacy@featurespeak.com
You also have the right to lodge a complaint with your local Supervisory Authority.

9. Data Security

We implement appropriate technical and organisational measures to protect your data, including encryption, access controls, and secure hosting. While no system is 100% secure, we continually assess and improve our safeguards.

10. Cookies and Tracking

We use cookies to improve the website experience and understand usage patterns. You can manage your cookie preferences through your browser settings or via our cookie banner (if applicable).

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify users of material changes through email or in-app notifications.

12. Contact Us

For any questions or to exercise your data rights, contact: