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FeatureSpeak vs. Canny.io — Which Is Right for Your Product Team?

FeatureSpeak vs. Canny.io — Which Is Right for Your Product Team?

8/14/2025
FeatureSpeak offers the same core features as Canny but with simpler pricing, faster setup, and no penalty for a growing customer base. Built for SMB and mid-market teams, it delivers AI-powered feedback management without the complexity or cost of enterprise tools.

FeatureSpeak vs. Canny — Which Is Right for Your Product Team?

From a core feature perspective, FeatureSpeak and Canny are very similar. Both give product teams the essentials to collect, organise, and act on customer feedback:

    • Public and private feedback portals

    • Out-of-the-box integrations with popular tools

    • Idea submissions, status updates, and notifications

    • Voting and voting on behalf of customers

    • Categories for organising feedback

    • Advanced AI features such as Smart Replies and comment summaries

    Where they differ is in how they’re priced, who they’re built for, and how they handle configuration.

    1. Pricing Model

    • Canny prices based on customer seats – the number of customers using your feedback portal. As your customer base grows, your Canny subscription cost rises.

    • FeatureSpeak prices based on manager seats – the number of internal team members managing feedback. Your cost only increases when your feedback-managing team grows, not when your customer base does.

    Advantage: For companies with large or growing customer bases but small product teams, FeatureSpeak’s model can be far more cost-efficient.

    2. Free Tier Limits

    • Canny: Free plan is capped at 25 customers in your feedback portal.

    • FeatureSpeak: Free plan allows up to 200 feedback submissions, regardless of how many customers submit them.

    Advantage: If you want to capture feedback from a wider customer audience before committing to a paid plan, FeatureSpeak gives you more room to grow for free.

    3. Configurability & Target Market

    • Canny offers a large set of enterprise-grade customisation options on higher-tier plans — such as custom post fields, advanced access controls, private comments and boards.

    • FeatureSpeak takes a simpler, streamlined approach aimed at SMB and mid-market businesses, avoiding the complexity and setup overhead of enterprise-oriented systems.

    Advantage: FeatureSpeak’s simplicity means less configuration, faster onboarding, and a tool that product managers can start using effectively from day one.

    FeatureSpeak vs. Canny — Quick Comparison

    • Core Features

      • Both offer: feedback portal, integrations, AI tools, voting, and categories.

    • AI Capabilities

      • Both offer: Smart Replies and comment summaries.

    • Pricing Model

      • FeatureSpeak: Priced by manager seats (size of your internal feedback team).

      • Canny: Priced by customer seats (number of customers using your feedback portal).

    • Free Tier

      • FeatureSpeak: 200 feedback submissions.

      • Canny: 25 customers.

    • Configurability

      • FeatureSpeak: Simple, fast to set up — designed for SMB and mid-market companies.

      • Canny: Highly configurable with enterprise-focused features on higher plans.

    • Best For

      • FeatureSpeak: Teams wanting simple pricing and minimal setup overhead.

      • Canny: Teams needing deep customisation and enterprise-grade controls.

Bottom line:

If you’re a growing company with a lean product team, FeatureSpeak lets you manage feedback efficiently without costs ballooning as your customer base grows. Its streamlined setup means you can start collecting and acting on feedback in hours, not weeks — making it an ideal fit for SMBs and mid-market companies that want power without complexity.